Refund policy
1. Introduction
Thank you for shopping at buytrends.shop . We appreciate your business and strive to ensure you are satisfied with your purchase. If you are not completely satisfied with your purchase, we are here to help.
2. Refunds
If you are not satisfied with your purchase, you may request a refund within 2 days of receiving your order. Unfortunately, we cannot process refund requests made after 2 days from the date of receipt.
3. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
The item must be unused and in the same condition that you received it.
The item must be in the original packaging.
You must have the receipt or proof of purchase.
4. How to Request a Refund
To request a refund, please contact our customer service team at [Your Contact Information] within 2 days of receiving your order. Provide your order number and the reason for your refund request.
5. Refund Process
Once we receive your refund request, we will inspect the item and notify you of the status of your refund. If your refund is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed and appear on your account statement.
6. Non-Refundable Items
Certain types of items are exempt from being returned. These include perishable goods, custom-made items, and digital products. Please contact us for more information on non-refundable items.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [+92 306 4148492].
8. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
9. Contact Us
If you have any questions about our refund policy, please contact us:
Email: buytrend26@gmail.com
Address: [Al Murar Deira Dubai, Dubai, United Arab Emirates, 25315]
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